Frequently Asked Questions
1. What do I do on the Home page?
2. How do I log out?
3. Why don't I get daily emails?
4. How do I change my email address?
5. I'm not finding the help I need!
6. What if I forgot my username?
7. How do I change my password?
8. What if I forgot my password?
1. How do I review lessons I’ve already completed?
2. How do I review my Action Plans?
3. How do I review my Workbook?
4. Can I go back and change my answers to the workbook pages after I have completed a lesson?
5. I haven’t done a lesson in a couple of weeks. How do I make up the lessons that I missed?
6. The audio on the lessons is too low. How do I make it louder?
7. How do I watch a Mini-Lesson again?
8. I'm on the last slide of the lesson and it doesn't complete
1. What do I do on the Plan Actions page?
2. How do I delete an activity?
3. Can I duplicate an activity that is already listed?
4. How do I view my plan for the week?
Connect & Messages
1. How does secure messaging work?
2. How do I send a message to my Coach?
1. How do I clear my browser's cache?
2. The mini-lesson stops half-way through. What do I do?
3. I'm using Internet Explorer 10 and having some trouble with the site.
4. I can't choose a recipient for a Secure Message on my iPad?
5. How do I view a lesson on an iPad?
6. I use an iPad, will VLM work on it?
1. What do I do on the tracking page?
2. Where do I track my Weight?
3. What do I do about Keeping Track if I’m out-of-town or away from my computer?
4. What should I do with my paper Food Keep Track sheets?
5. Is there an electronic version of the Keeping Track sheets?
6. Do I have to enter today’s tracking information when I click on today’s date, or can I enter my information from yesterday?
7. When do I start tracking my calorie consumption?
8. How are my fat and calorie goals set?
9. Where do I track fat and calorie consumption?
10. How do I figure out fat and calorie counts for home-made items or items I eat in restaurants?
11. When do I start tracking my physical activity?
12. How do I add activities to my day?
13. Does it matter if I'm wearing my pedometer while doing activities other than walking?
14. My favorite physical activity isn't listed. Can I enter another one?
15. How are the VLM Steps calculated?
16. I think my activity should be worth more VLM steps than listed. Can I change that in any way?
17. How are activity minutes calculated?
18. When do I start tracking my fat consumption?
1. How do I review my progress?